First Class Bagels

Whenever my sister is entertaining friends & family, she raves about this place... AND NOW I KNOW WHY!!! While I already knew I loved their bagels 🥯 I had no idea this was where she got the pastries too. This morning's delicious decision was a veggie egg white sandwich w/ feta on a marble bagel 🥯 😋 and it was #PerfectlyDone. Sis kept it simple... sausage & eggs 🥚 🪺 on a plain bagel 🥯 (boring but good). Also picked up a cherry 🍒 crumb/tart/pie. To state the obvious... I'll definitely be back and I'm sending all my peeps there too. #LocalGem #theresthatfoodie

So I love this place for the bakery and for the food .. but unfortunately tonite I got there at 5:52 pm there was a couple in there getting something so I assumed since they closed at 6 that they were still open .. I go to the register all I wanted is a couple croissants . I was telling the young lady at the cashier what I wanted and a Spanish lady starts yelling that's enough tenants enough very loud ! And very rude . She said her name was Maria . And to be honest that's the first time I ever experience bad service here . She was basically kicking me out . She needs better customer service training ! ..

I bought a whole crumb cake here Saturday evening before they closed for someone’s birthday. When we cut into it in, it was entirely crumb, dry and hard. We couldn’t find any cake. I brought it back the next day for a refund or exchange and was told that there was nothing they can do unless the manager was there. It was 3:05pm on a Sunday so not sure why the manager had already gone home but we got her/he on the phone and she/he refused to do anything. They tried to tell me there should be crumb on the cake as if I have never had one before. This was such a terrible experience, my in laws live in the neighborhood so we used to come here for bagels but we will never be back. It is overpriced and the quality is average at best. I would not recommend this place to anyone, there’s plenty of better spots around the neighborhood.

Every time I've ordered pumpernickel, I've been given a rye bagel. Pumpernickle is the DARKER one. Staff has poor follow through when they take your order. Twice my order was taken and the person who took my order ghosted me. I had to ask someone else to follow up on my order. The baked goods are tasty, but because they leave them uncovered, they are often hard and stale. Not first class at all.☹️

Went there for lunch with my wife today. She ordered a well done scrambled egg and cheese sandwich which was not scrambled and the white of the egg was half done. I ordered a plain bagel with a side of butter and got a bagel that was so hard and tasteless that it must have been left over from the weekend. Instead of a small container of fresh butter, I was given four pats of butter that must have been taken out of the freezer since it took 10 minutes before it could be spread. The half eaten sandwich and half of the rock hard bagel found it's way into the trash which is where it belongs. In addition to the inedible food, we were served by a person who seemed to want to be anywhere but behind the counter of a food establishment. Bad food and bad service is bad for a business where there are no less than a dozen other bagel.shops along Jericho Turnpike between East Northport and Commack.

I brought these bagels to some friends in Virginia, they were stale and rock hard. I asked the young 19 year old to try and get some fresh ones he said "none of these are fresh" so I had to settle. Worst bagels I've had in NY. Ashamed to bring them down. I probably wouldn't complain if it hadn't been for the fact that I tried to call and put in my order for two dozen bagels over the phone, but was told by the young kid that I had to use an app or come into the store as they don't take call in orders. Very disappointed because I used to go here a lot years ago. EDIT RESPONSE TO OWNER: When I GOT the bagels they were stale. I also transported them in plastic bags, I've done this many times before with other bagel spots. I'm not trying to embellish, I came here for years when I lived close, I was remiss to leave this review. I was hoping you'd take the opportunity to exercise good conflict resolution but instead you went on the defense. No acknowledgement of the 19 year old kids left in charge who were too lazy to bother serving me correctly or make sure I didn't get stale bagels. But I suppose you trained them well considering you have the maturity of a 19 year old with the passive aggressive comments to your customers. Really giving out some FIRST CLASS service 🤡

Whenever my sister is entertaining friends & family, she raves about this place... AND NOW I KNOW WHY!!! While I already knew I loved their bagels 🥯 I had no idea this was where she got the pastries too. This morning's delicious decision was a veggie egg white sandwich w/ feta on a marble bagel 🥯 😋 and it was #PerfectlyDone. Sis kept it simple... sausage & eggs 🥚 🪺 on a plain bagel 🥯 (boring but good). Also picked up a cherry 🍒 crumb/tart/pie. To state the obvious... I'll definitely be back and I'm sending all my peeps there too. #LocalGem #theresthatfoodie

So I love this place for the bakery and for the food .. but unfortunately tonite I got there at 5:52 pm there was a couple in there getting something so I assumed since they closed at 6 that they were still open .. I go to the register all I wanted is a couple croissants . I was telling the young lady at the cashier what I wanted and a Spanish lady starts yelling that's enough tenants enough very loud ! And very rude . She said her name was Maria . And to be honest that's the first time I ever experience bad service here . She was basically kicking me out . She needs better customer service training ! ..